Effective Date: 30th May 2024
Welcome to Vows Ride! These Terms and Conditions govern your access and use of our platform, including the mobile application, website, and services provided by Vows Ride. By using our platform, you agree to these terms. If you do not agree, please refrain from using Vows Ride.
1. DEFINITIONS
- “Platform” refers to the Vows Ride mobile application and website.
- “User” refers to any individual using the platform for booking rides.
- “Driver” refers to the independent contractor providing ride services through the platform.
- “Ride” refers to the transportation service provided by a driver to a user.
- “Company” refers to Vows Ride, its subsidiaries, affiliates, and representatives.
2. USER ELIGIBILITY
- You must be at least 18 years old to use Vows Ride.
- By using Vows Ride, you confirm that all information provided during registration is accurate.
- Users are responsible for maintaining the confidentiality of their account details.
3. SERVICES PROVIDED
- Vows Ride is a technology platform that connects users with drivers for transportation services.
- We do not own, operate, or employ drivers. Drivers are independent contractors.
- Users can request rides through the platform, and drivers have the discretion to accept or decline requests.
- The platform is available on a best-effort basis and may experience downtime due to maintenance or other unforeseen circumstances.
4. USER RESPONSIBILITIES
- Users must treat drivers with respect and comply with local laws during rides.
- Users must not engage in any illegal activity, harassment, or misconduct during the ride.
- Users must pay for all rides through the payment methods available on the platform.
- Users must ensure that their ride request details (pickup and drop-off locations) are accurate.
- Any disputes regarding fares must be reported to Vows Ride’s support team within 24 hours of the ride.
5. FARE, PAYMENT & REFUND POLICY
- The fare for a ride is determined based on distance, time, and other applicable fees.
- Users agree to pay all charges incurred for rides booked through the platform.
- Vows Ride may introduce surge pricing during peak hours or high-demand periods.
- Payments must be made via the available digital payment methods.
- Refunds are not guaranteed and are subject to review based on the circumstances of the dispute.
6. CANCELLATION & NO-SHOW POLICY
- Users may cancel a ride within a specified time without incurring a penalty.
- If a user cancels after the driver has already arrived or is en route, a cancellation fee may apply.
- If a user fails to show up at the pickup location within the stipulated time, a no-show fee may be charged.
- Drivers also have the right to cancel rides for valid reasons such as safety concerns or unresponsive users.
7. SAFETY & SECURITY
- Users must verify driver details before entering the vehicle.
- Users should wear seat belts and follow all safety guidelines during the ride.
- Vows Ride has an in-app SOS feature for emergency situations.
- Any safety concerns must be reported to the platform immediately.
8. DRIVER RELATIONSHIP & LIABILITY
- Drivers are independent contractors and not employees of Vows Ride.
- Vows Ride is not liable for any accidents, damages, or losses during a ride.
- Users agree that Vows Ride acts only as a platform to facilitate ride bookings and does not control driver behavior.
9. USER CONDUCT & RESTRICTED ACTIVITIES
Users agree not to:
- Use the platform for unlawful purposes.
- Abuse, harass, or harm any driver or company representative.
- Tamper with the platform or engage in fraudulent activities.
- Refuse to pay for completed rides.
- Violate traffic laws while using Vows Ride services.
10. ACCOUNT SUSPENSION & TERMINATION
- Vows Ride reserves the right to suspend or terminate a user’s account for violations of these terms.
- Users found engaging in fraudulent activities, harassment, or misconduct may be permanently banned.
- Any attempt to circumvent suspension by creating a new account will lead to legal action.
11. PRIVACY POLICY
- Vows Ride collects personal data for operational purposes in compliance with applicable laws.
- Users’ data will not be sold to third parties without consent.
- Location tracking is enabled during an active ride for safety and fare calculation purposes.
- Users can review the detailed privacy policy on our website.
12. LIMITATION OF LIABILITY
- Vows Ride is not responsible for indirect, incidental, or consequential damages arising from ride services.
- Vows Ride does not guarantee availability at all times and is not liable for service interruptions.
- Users agree that the platform is provided “as is” and “as available.”
13. INDEMNIFICATION
Users agree to indemnify and hold harmless Vows Ride from any claims, damages, or legal fees resulting from misuse of the platform.
14. CHANGES TO TERMS
- Vows Ride may update these terms at any time.
- Continued use of the platform after changes are posted constitutes acceptance of the new terms.
15. GOVERNING LAW & DISPUTE RESOLUTION
- These terms shall be governed by the laws of Maharashtra State, India.
- Any disputes arising shall be resolved through arbitration before resorting to litigation.
16. CONTACT US
For any concerns, reach out to Vows Ride customer support at info@vowsworld.com.
By using Vows Ride, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and LIABILITY WAIVER & INDEMNITY AGREEMENT