Cab and Auto Rickshaw Booking Service Policy

Introduction:

Welcome to VowsWorld Service Pvt Ltd  your trusted platform for convenient and reliable cab and auto rickshaw bookings. This policy document outlines the terms and conditions governing the use of our services from App-TYpro. By accessing or using our platform, you agree to abide by these policies.

Booking Process:

Customers can book rides through our platform via our mobile app or website. Simply enter your pickup and drop-off locations, select your preferred vehicle type, and confirm your booking. Our system will match you with the nearest available driver, and you'll receive real-time updates on your ride status.

Pricing and Payment:

Our pricing structure is based on factors such as distance, time, and vehicle type. Fare estimates are provided before booking, and the final fare is calculated at the end of the ride. Payment can be made via credit/debit cards, digital wallets, or cash. Additional charges may apply during peak hours or based on demand.

Cancellation and Refunds:

Customers can cancel bookings through the app or website, with applicable cancellation fees depending on the timing of the cancellation. Refunds for cancellations or unsatisfactory service will be processed according to our refund policy, outlined in our Terms of Service.

Safety and Security:

At [Your Company Name], safety is our top priority. All our drivers undergo thorough background checks, and our vehicles are regularly inspected to ensure they meet safety standards. We encourage passengers to buckle up and refrain from any behavior that may compromise safety during the ride. In case of emergencies or safety concerns, please use the emergency assistance feature in the app or contact our customer support immediately.

Driver Conduct:

We hold our drivers to high standards of professionalism and conduct. Any behavior that violates our policies or compromises passenger safety will result in immediate disciplinary action, up to and including termination of their partnership with [Your Company Name].

Customer Conduct:

We expect our customers to treat drivers and fellow passengers with respect and courtesy. Any form of harassment, discrimination, or misconduct will not be tolerated and may result in suspension or termination of account privileges.

Data Privacy:

We are committed to protecting your privacy and safeguarding your personal information. Our data handling practices comply with relevant data protection laws, and we utilize encryption and other security measures to ensure the confidentiality of your data. For more information, please refer to our Privacy Policy.

Intellectual Property:

All trademarks, logos, and proprietary information displayed on our platform are the exclusive property of [Your Company Name]. Unauthorized use or reproduction of our intellectual property is strictly prohibited.

Liability:

While we strive to provide a safe and reliable service, we cannot be held liable for any accidents, injuries, or damages that may occur during rides or as a result of using our platform. By using our services, you agree to indemnify and hold [Your Company Name] harmless from any claims or liabilities arising from your use of our platform.

Dispute Resolution:

In the event of any disputes or disagreements, we encourage customers and drivers to reach out to our customer support team for assistance. We will make every effort to resolve issues in a fair and timely manner.

Changes to Policy:

We reserve the right to update or modify this policy document at any time. Any changes will be communicated to users via email or through our platform. Continued use of our services after such changes constitute acceptance of the updated policy.

Contact Information:

For any inquiries or assistance, please contact our customer support team at info@vowsworld.com